FAQ - Frequently Asked Questions
We hope that this page helps with answering any of your concerns.
Why should we choose Pretty Chairs?
The decision is ultimately yours but with the combination of quality
products, competitive prices, reliability and excellent customer service
we feel that we offer the complete package for each of our customers.
We are the chair cover company of choice for many of the top hotels
and wedding coordinators throughout the Yorkshire, Derbyshire, Nottinghamshire
and Lincolnshire regions. You might find a cheaper quote elsewhere but
we can provide you with peace of mind of a quality service.
When did Pretty Chairs start to trade?
Pretty Chairs was born in 2005 by husband and wife team Kate and Richard
Mason. Over the years our business has grown to what it is today and
we are considered amongst many of the top hotels across the region as
South Yorkshire's Premier Chair Cover Company. We listen to what our
customers want if we can not source something then we are pretty confident
that we know who can. Just ask!
What makes Pretty Chairs products different
from the competition?
All of our products have been sourced with quality in mind rather than
going for the cheapest option. Our chair covers are made from a high
quality poly cotton mix and with a single pleat in the reverse of the
cover we feel that this adds an extra touch of class and elegance to
the overall finish. Over the years we have seen many of our competitors
chair covers and we would like to think that ours are of the best quality
available.
What colour sashes are available?
Sage Green, Baby pink, Hot pink, Red, Claret, Gold, Silver, Lilac, White,
Sky blue, Brown, Black, Navy blue, Aqua and Purple.
Which areas do you serve?
We concentrate on providing a first class service to all venues that
fall within the counties of Yorkshire, Derbyshire, Nottinghamshire and
Lincolnshire
Will Pretty Chairs fit the covers or do we
need to fit the covers ourselves?
Pretty Chairs will deliver and dress every chair ensuring a perfect
bow everytime. We will liaise with your venue to arrange a suitable
arrival time, we will ensure that we are there in plenty of time before
your event start time.
Are we required to pay a damage deposit?
We currently do not ask for a damage deposit as we trust that if any
of our hired items are found damaged beyond repair or missing upon collection
that our replacement invoice will be paid in full.
Do we need to do anything with the covers after
they have been used?
After we have dressed your chairs we shall speak with your venue and
ask the staff to store all hired items ready for us to collect the next
day.
We have not yet finalised our numbers so we
are not sure on exactly how many chair covers we will need to hire.
Can we change the amount required once we have completed our booking
form?
Yes that is no problem we allow for changes to be made to orders up
to two weeks before your wedding day. The final balance will be based
on the total amount of chair covers that you require. Changes made to
orders within two weeks of your big day will not be eligible for a refund.
When will you send our final invoice?
We will generate your final invoice at 28 days before your wedding day.
At this point we shall call you to confirm the final numbers and also
we shall call your venue to confirm arrangements.
Is VAT applicable to the hire prices?
No
What method of payments do you accept?
Our preferred payment option is via cheques made payable to ‘Pretty
Chairs’ or cash. We do also accept electronic bank transfers.
If you wish to pay via bank transfer/bill payment then please contact
us for further information.
I'm not sure about the dimensions of the chairs
at our venue?
This is a common dilemma so if we have not already visited your venue
in the past then we shall send you our sample chair covers for you to
fit on the chairs at your venue that you will be using. There is no
additional charge for this service. We will enclose a stamped addressed
envelope with the samples for you to post the covers back to us once
you have tried them on your chairs. We ask that you return the sample
covers back to us within 2 weeks of being issued.
Do you have a showroom for us to view the quality
of your chair covers and sashes?
We do not have a showroom as such but you are welcome to visit us at
our office to view our products and discuss your requirements. Please
contact us to arrange an appointment.
Do we need to send our 25% deposit with our
booking form?
We will send your order confirmation form once we have received your
completed booking form and this includes an invoice for your 25% deposit.
However, if you prefer it you can send us your deposit with your booking
form.
Will we receive a receipt for our deposit?
Separate receipts will not be issued unless you request one from us.
Your final invoice will detail what deposits have been paid.
How do we know that Pretty Chairs offer a reliable
service?
We have covered 1000's of weddings and our attendance record is 100%.
We have a fair and honest business ethos and you are more than welcome
to contact any of our past customers that have left comments in our
guestbook area. We want all of our customers
to feel assured of our services and to enjoy the whole planning experience.
If you have any other questions please do not
hesitate to contact us.
